Thank you for shopping with vseebox.shop. We want you to feel confident with your purchase. Please review our refund and return policy below.
Return & Exchange Window
We accept returns or exchanges within 30 days of delivery.
To be eligible for a return, items must meet the following conditions:
Undamaged, in the same condition as when received.
Returned in the original packaging with all accessories and components included
Accompanied by the original order number or proof of purchase
Non-Returnable Items
We are unable to accept returns for:
Damaged or modified products
Returns that have not been pre-approved by our support team
Please note that we only process returns for products purchased directly from vseebox.shop. We cannot provide refunds, returns, or warranty support for products purchased through third-party sellers or other websites.
Return Shipping
If the return is due to our error — such as receiving a defective, damaged, or incorrect item — we will cover the return shipping cost.
For all other returns, including buyer’s remorse or accidental orders, customers are responsible for return shipping fees.
We strongly recommend using a shipping service with tracking information to ensure your return arrives safely.
Return & Exchange Process
1. Contact Us
Please contact our customer support team with your order number and reason for the return request.
Email: vseeboxshop@gmail.com
2. Receive Return Authorization
Our support team will review your request and provide return authorization along with detailed return instructions.
3. Ship Your Return
Please send the approved return package to the return address provided by our support team.
Refund Process
Once your returned item has been received and inspected, we will notify you by email regarding the approval status of your refund.
If approved, your refund will be processed to your original payment method within 5–7 business days. Refund processing times may vary depending on your payment provider or financial institution
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: vseeboxshop@gmail.com
Company: Nanchang Lugaogao Trading Co., Ltd.
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